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Dreammotion does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's Dreammotion Balance and are available for future purchases on Dreammotion. Until January 1, 2019, funds returned to your Dreammotion Balance from canceled orders will not include service fees paid. As of January 1, 2019, Dreammotion returns service fees to your Dreammotion Balance once an order is canceled. In any event, if the service fees were not returned to your Dreammotion Balance following an order cancelation, such service fees’ amount will be exempted from your next purchase on Dreammotion.
Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.